FREQUENTLY ASKED QUESTIONS

There is no doubt that the human race is expanding in population, and that technology continues to advance in the 21st century at an increased pace every year. What hasn’t changed over time is that medical care still involves people taking care of people, using information transferred from the patient to the first responder or medical professional to assist diagnosis and treatment. What has not kept up with time and technology is the method of making this information transferable. Medically, information transfer is still either verbal or using documented (paper-based) communications.

Very few people carry their documented medical history with them, and not every patient is capable of communicating as they could be unconscious or in an altered mental state. One fact remains true: proper care means the first responder or medical professional needs to know a patient’s current medical history—including prescription medications and allergies—in order to reduce treatment time.

MedeStat’s LifeNet is the 21st century solution that bridges the gap between the prehospital and emergency care realms. Our combined Internet-based services and retail products ensure that, at anytime and anywhere in the world, first responders or medical professionals can access a person’s pertinent basic medical history and provide them with immediate, life-saving treatment.

LifeGuard™ customers create their account online at www.medestat.com, enter their information, and choose a service level (Free or Paid). All customers can then create their QR codes that contain all of their information within the code, which can be read by any QR smartphone apps without requiring Internet access. Paid customers will have their information retained on our system so their solutions have both online and offline QR codes for access in an emergency.

For added protection customers can purchase weatherproof labels on which to print their QR codes as well as wearable products that are then registered in order be linked to their accounts. Each product’s QR code is unique so that no two are ever alike, ensuring that the proper information is retrieved in an emergency.

Customers can also protect others in their care, whether it’s their children or older friends or relatives, using LifeGuard™ from a single Free account. Since we don’t store the information re-enter each person’s information then print their custom code and they have our protection immediately. Paid customers have usernames and passwords for each account to keep information separate, yet still easy to update and access.

Traditional medical alert products are more like jewelry that only indicate a single medical condition, are relatively expensive, and aren’t updateable. If information changes customers must order a new product and wait for it to arrive before they benefit from it. Even newer technology alert products that use QRs must also ordered and customized meaning you don’t benefit from their protection until they arrive either. Plus, they are tied to the company’s website, which means if there are Internet access issues those products are useless in an emergency.

LifeGuard™ changes all of that. Immediately after entering their information, our customers can print their personal codes, which are self-contained for access in an emergency whether there is Internet access available or not. LifeGuard™ customers can update information and print new codes immediately, and our product line is a fraction of the cost of any other system. Even if a customer has a wearable product, it is far less expensive to have one of our label-based solutions than a product that can’t fully protect them because of Internet-access issues.

A first-responder with a smartphone can download our free app (currently available for both Android and iPhone) that will scan and format a customer’s code for readability in an emergency. Knowing that not all first-responders will have downloaded our apps our solution is written openly so that any smartphone with any QR Reader app can scan a customer’s code. This ensures that, no matter who shows, up anyone can access your information instantly in an emergency if they have a smartphone.

First responders are trained to look for medical alert products, but there are certain things you can do to help them. These include having a wearable product as a necklace or on your keychain, storing your LifeGuard™ Wallet with your driver’s license, ensuring your LifeGuard™ Pocket is visible on your refrigerator, or even affixing printed labels in conspicuous spots. Protect younger children by including our products on their beds or cribs, car seats, or, if they are under the legal driving age, school ID. The combination of wearable products with specific medical conditions indicated and the printed solutions LifeGuard™ offers will grant customers virtually 100% protection at home, at work, in your car, or traveling in the US or abroad.

LifeGuard™ allows users to create offline accessible QR codes that can be printed on any of our labels that can be purchased through our site. Regardless if cellular services are available, responders can access all of the patient’s information instantly. This is crucial during man-made or natural disasters when cell phone networks could be down for days. LifeGuard™ is a redundant system that will ensure virtually 100% accessibility of patient information at all times.

Customers can log on at any time and update their information, creating an instant update for their online QR codes. Customers can easily print out another label-based product to replace their old one using LifeGuard’s™ template feature.

LifeGuard™ does not hold any information that could violate customers’ privacy concerns such as Social Security numbers, health insurance information, or other secure data that could be vulnerable. LifeGuard™ only holds information that would be critical to communicate to medical personnel in an emergency in our online system which is fully encrypted in compliance with the Hi-Tech Act portion of HIPAA.

Other solutions allow for patient account numbers to be entered into their web site for access, which leaves the system open for unauthorized access. LifeGuard™ customers privacy and HIPAA compliance are met because it is the patient’s decision to share information when requested for routine medical care or at the time of an emergency. Since your information is kept on your person our solution is no different than carrying a notepaper in your wallet or purse in terms of privacy. Your information can only be accessed by someone scanning your codes when permitted by you. For these reasons LifeGuard™ will be the standard, highly recognizable, and highly accessible service for everyone to share their medical information when needed in an emergency.

Protection in an emergency, wherever you are.

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